Gillian is the executive lead for all of the charity’s external relationships, from influencing policy in Westminster and the Senedd, to enabling the organisation to deliver high-quality advice services that help solve people’s problems. Her previous role was Director of Energy at Citizens Advice, where she led the organisation’s work as the statutory advocate for energy consumers. She was also responsible for the organisation’s energy advice strategy, ensuring its services are able to meet people’s changing needs. Gillian has 2 decades of experience representing consumers in roles across various organisations.