Redesigning the Energy System from the Consumer Up

The energy transition must work for people and businesses- not just infrastructure. From tariffs and smart meters to electric vehicles and heating, consumers are on the frontlines of change. Yet today’s energy system remains complex, fragmented, and difficult to navigate. This session explores how the UK can redesign its markets, systems, and interfaces to place the consumer at the heart of energy transformation.

• How can market structures and regulations evolve to maximise benefits for households and communities?

• What would a seamless, user-friendly experience of engaging with low-carbon technologies look like?

• What information, incentives, and protections do consumers need to become active participants in the energy system?

• What international models or pilots have succeeded in aligning system design with consumer needs—and what can we learn from them?